Our promise: We do not sell personal data or disclose it for unrelated third-party marketing. We process data only to provide, secure, support and bill the service, and for optional analytics when you consent.
1. Who we are
Contactus is operated by Nikba Creative Studio SRL, Republic of Moldova. Privacy requests may be sent to [email protected].
2. Data we process
Account data
Name, email, password hash, email verification and account status.
Service configuration
Website domains, widget settings, messenger links and notification addresses.
Lead data
Name, email, phone, source URL and channel information submitted through enabled lead capture.
Billing data
Plan, subscription identifiers, status and transaction metadata. We do not store full card details.
Security data
IP address, timestamps, session identifiers, request and error logs.
Optional analytics
Usage and device/browser information sent to Google Analytics only after consent.
3. Why we process it
| Purpose | Legal basis |
|---|---|
| Accounts, widgets, leads and support | Performance of the service contract |
| Security, abuse prevention and troubleshooting | Legitimate interests and security obligations |
| Subscriptions and legal records | Contract and legal obligations |
| Website analytics | Your consent, withdrawable at any time |
4. Customer lead data
For information collected through a customer's widget, that customer determines why it is collected and acts as controller. Contactus processes it to provide the service. Customers must provide their own notice and lawful basis and must not collect unnecessary or unlawful data.
5. Service providers and transfers
Data is shared only where necessary with hosting and infrastructure providers, including Cloudflare; email delivery providers; PayPal for payments; and Google Analytics after consent. Some providers may process data outside Moldova. We limit the information sent and rely on contractual and technical safeguards.
6. Retention and security
Account and configuration data is kept while the account is active and for a limited period needed for security, backup, disputes or legal duties. Lead data remains until the customer deletes it or the related service ends. Billing records may be retained for the legally required period.
We use HTTPS, password hashing, access controls, authorization and rate limiting. No online service can guarantee absolute security.
7. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. You may also complain to the competent personal-data supervisory authority.
8. Children and changes
The service is not directed to children. We may update this policy and will publish the new effective date and communicate material changes where reasonably possible.
Privacy question?
Write to [email protected].